Garden Luxury

Information

Delivery & Returns

Everything you need to know about receiving your Garden Luxury order

Delivery Options

How We Deliver

◆

Standard Delivery

Smaller items like accessories, cushions, and bistro sets are delivered via courier, typically within 3-5 working days. You'll receive tracking information once your order is dispatched.

  • ✓ 3-5 working days
  • ✓ Full tracking provided
  • ✓ Delivered to your door
◆

Specialist Delivery

Larger items like pergolas, outdoor kitchens, and furniture sets require specialist two-person delivery. We'll contact you to arrange a convenient delivery date and time slot.

  • ✓ Scheduled delivery date
  • ✓ Two-person team
  • ✓ Delivered to your garden

Coverage

Where We Deliver

UK Mainland

Full delivery service to all UK mainland addresses

Standard Rates Apply

Scottish Highlands, Islands & NI

Delivery available - please contact us for a quote

Quote on Request

Not sure if we deliver to your area? Get in touch and we'll confirm.

The Process

What to Expect

1

Order Confirmation

You'll receive an email confirming your order and estimated delivery timeframe

2

Dispatch Notification

When your order leaves our warehouse, you'll receive tracking details

3

Delivery Booking

For larger items, we'll call to arrange a convenient delivery slot

4

Safe Delivery

Your items arrive carefully packaged and ready for assembly

Preparation

Before Your Delivery Arrives

  • ◆ Clear the delivery path - Ensure there's a clear route from your driveway or street to your garden. Gate widths, narrow passages, and steps should be communicated in advance.
  • ◆ Prepare your space - Know where you want larger items positioned. Our delivery team can place items but cannot assemble them.
  • ◆ Someone needs to be home - For larger deliveries, an adult must be present to accept and sign for the goods.
  • ◆ Check on arrival - Please inspect items for any transit damage before the driver leaves. Report any issues immediately.

Peace of Mind

Returns & Exchanges

30-Day Returns

Changed your mind? No problem. Return unused items in their original packaging within 30 days of delivery for a full refund.

Return shipping costs apply for change-of-mind returns. We'll provide the most cost-effective return method.

Damaged or Faulty Items

If your item arrives damaged or develops a fault, contact us immediately. We'll arrange collection and replacement at no cost to you.

Please photograph any damage before contacting us - this helps us process your claim quickly.

Questions about returns? Call us on 01952 407599 or email hello@gardenluxury.co.uk

Common Questions

Delivery FAQs

How much does delivery cost?

Delivery costs vary depending on the size and weight of your order and your location. The exact delivery charge is shown at checkout before you complete your purchase.

Do you assemble items?

Our delivery service includes placement in your garden but not assembly. Most items come with clear instructions and can be assembled with basic tools. For complex installations like outdoor kitchens, we can recommend local installers.

Can I track my order?

Yes. All orders receive tracking information once dispatched. For specialist deliveries, you'll receive direct communication from our delivery team.

What if I'm not home for delivery?

For small items, the courier will leave a card and attempt redelivery. For larger items, we'll contact you to reschedule at no extra cost.

Do you deliver to flats or apartments?

Yes, though access can be challenging for larger items. Please contact us before ordering to discuss your specific situation - lift access, floor number, and outdoor space type.

Questions?

Need More Information?

Our team is happy to answer any delivery questions before you order.

Get in Touch Call 01952 407599

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